Shipping And Handling. If we receive your order before midnight on a week day (except Fridays), we aim to process it the following day.
For orders processed on, Saturdays and Sundays, processing commences the following Monday. We aim to despatch these orders on Monday and Tuesday. However, please note that during periods of very high demand it may not be possible for all orders to leave us on the Monday for next day delivery and you may have to wait an extra 24 hours for the despatch of your goods.
Please watch for email confirmation from our Customer Services team with regards to when your order has been dispatched to you. Our couriers Fastway collectat 11 am. every week day morning and deliver between 8.00 a.m. and 5.30 p.m. the following day (except Saturdays).
We cannot leave a parcel at an address unless it can be signed for. If there is nobody at the address when we arrive, don't worry, Fastway will leave their calling card asking you to call their local depot to arrange an alternative delivery time and date . You will have 5 days within which to contact Fastway before they send the goods back to us. If they do send the goods back but you still require them, we will have to charge you 10 euro for handling and re-delivery.
Customers should note that while we and our courier partners will always attempt to deliver according to service schedules, unforeseen circumstances can always intervene and we cannot be held liable for any subsequent service breakdown.
Delivery Schedule At present, please allow up to 24hrs for us to process your order. Once we have processed your order, assuming your goods were in stock when you ordered, selecting our "Standard delivery" at checkout will mean that we will be able to promptly whisk your goods from our warehouse by 5.00 p.m. and be out delivering between 8.00 a.m. and 5.30 p.m. the following day. This service will cost 6 euro for Dublin deliveries and 10 euro nationwide or free post on orders over 60 euro. E-mail for uk and international deliveries.
Please ensure that someone is at home or your place of work to sign for the delivery. If no one is available to sign, we will merely take the consignment back to the local depot and post you a card giving details of the consignment number, the depot address and telephone number to call. Please note that we don't deliver on weekends.